A lab focusing on the impact of social systems on the health of individuals and communities


The Penn Medicine Listening Lab

A storytelling initiative that embraces the power of listening as a form of care

Fields of Knowledge
  • Health / Sustainability
  • Memory
  • Public culture

Organizing Institutions

Penn Medicine Academy Patient Experience Leadership Team (PELT)

Contributing Institutions

Slought and the Health Ecologies Lab at the University of Pennsylvania

Opens to public


On the web

Slought and the Health Ecologies Lab at the University of Pennsylvania are pleased to announce the Penn Medicine Listening Lab, a storytelling initiative created by patients, caregivers, staff, and providers that embraces the power of listening as a form of care. The project aspires to help people become better listeners and enhance the well-being of our community. The initiative launches at the Hospital of the University of Pennsylvania (HUP) during Penn Medicine Experience Week on October 14, 2019, and will travel across the Penn Medicine System throughout 2019-2023.

Storytelling builds compassion, strengthens relationships, and allows us to discover ourselves in others. Visit our exhibit for an immersive visual and auditory experience featuring inspiring stories from patients, caregivers, staff, and providers. We have also designed a recording line and an online experience as a welcoming environment for listening and sharing, as well as a Pocket Guide to Mindful Listening to affirm your desire to listen intentionally.

Visit the Penn Medicine Listening Lab website for more information.

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Donate today

We invite you to share your story with us today by calling our 24/7 recording line: (267) 758-4646. Your story should be no more than 3 to 5 minutes in length and may be shared with many people through this website, our immersive exhibit, and recording line. If we feature your story publicly, we will seek your permission.

Please be aware of patient privacy and do not use patient names or identifiable health information as part of your story. If you have a complaint or compliment about your medical care, visit Patient and Guest Relations at

Here are a few guiding questions to consider:

– What is on your mind today?

– Can you share with us a story about yourself or someone you care about?

– Think of a time when you were a patient or were caring for someone who was a patient. What did it feel like to have someone listen to you or to really listen yourself?

– Who would benefit most from hearing your story?

We recognize that storytelling can be a vulnerable experience, and we deeply appreciate your donation.

Related publications

A compilation of stories recorded for the Penn Medicine Listening Lab by patients, caregivers, staff, and providers at the front lines of caregiving.

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